1. General Policy
At Resup, we strive to provide the best AI-powered resume building experience. We understand that sometimes our service may not meet your expectations. This Refund Policy outlines the circumstances under which refunds may be issued.
2. Free Trial Period
We offer a free trial period for new users:
- No payment required during the trial period
- Cancel anytime before the trial ends to avoid charges
- Full access to features during the trial
- No refunds needed as no payment is collected
3. Subscription Refunds
For monthly and annual subscriptions:
- 7-Day Money-Back Guarantee: Full refund if requested within 7 days of initial purchase
- After 7 Days: No refunds for the current billing period
- Cancellation: You can cancel anytime to prevent future charges
- Pro-rated Refunds: Not available for partial months
4. One-Time Purchases
For one-time purchases (e.g., premium templates, additional features):
- Refunds available within 14 days of purchase
- Must not have downloaded or extensively used the purchased item
- Digital products are generally non-refundable once accessed
5. Refund Eligibility
You may be eligible for a refund if:
- You were charged in error or duplicate
- Technical issues prevented you from using the service
- The service did not perform as advertised
- You request within the applicable refund period
6. Non-Refundable Items
The following are not eligible for refunds:
- Subscriptions after the 7-day guarantee period
- Services already rendered or content already accessed
- Violations of our Terms and Conditions
- Change of mind after the refund period
7. How to Request a Refund
To request a refund:
- Contact our support team at support@resup.app
- Include your account email and order/transaction ID
- Provide a brief explanation for the refund request
- Allow 5-7 business days for processing
8. Refund Processing
Once approved:
- Refunds are processed within 5-7 business days
- Funds are returned to the original payment method
- Bank processing may take an additional 3-5 business days
- You will receive an email confirmation
9. Chargebacks
Please contact us before initiating a chargeback. Chargebacks may result in account suspension and may affect your ability to use our services in the future.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.
11. Contact Us
For questions about refunds or this policy, contact us at:
support@resup.app